FAQ

Welcome to the Ashton Seals Frequently Asked Questions section. Here you will find the answers to the questions our customers most commonly ask us.

FAQ

Please click on a Question to expand the answer down.

Q. Can you provide technical advice?

Ashton Seals have extensive experience in a variety of applications. The need for an increased level of product traceability has resulted in both the Quality and Commercial teams offering daily support to customers through the APQP process to completion of a signed off PSW and PPAP, all aided with material testing (the company has invested in new equipment this year) and prototyping through to assembly trials and best method assembly techniques.

Ongoing training for the Quality and Technical team at Ashton Seals ensures that they have the skills and knowledge to reverse engineer the seal kits that are no longer available for that 60 year old machine you need to keep running. Additionally our technical team are capable of working alongside customers' designers, providing guidance and assistance on seal type, materials, housing and parameters for the latest technology that they may be introducing to their portfolio. To arrange for a site visit from one of the Ashton Seals team please contact us on 01226 273700 or email ask@ashton-group.co.uk.

Q. Do Ashton Seals have a minimum order charge?

Ashton Seals has a minimum order charge of £10.00 + VAT (and carriage if applicable). We are happy to accept cash, cheque and most major credit and debit cards. Please note all credit and debit card sales will be subject to a 2.5% surcharge.

Q. Can I order if I don't have an account?

Yes. If you wish to purchase from us without an account we can accept payment via cash, cheque and all major debit and credit cards. Please note all credit and debit card sales will be subject to a 2.5% surcharge.

Q. Where can I get an account opening form?

To apply to open an account please complete the appropriate form below and either fax it to + 44 (0) 1226 756774 or email it to ask@ashton-group.co.uk with the subject heading "Application ​to ​open an account".

Ashton Seals Credit Application Form

Q. What are your trading hours?

We are open Monday to Friday from 8​:30am until 5:00pm UK time.

Q. When will you despatch my order?

Orders placed before 4pm will be despatched the same day by either Royal Mail or secure carrier (dependent on weight and/or value). 

Q. How can I find out more about The Ashton Group?

Please look at our Group Website